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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up window will show up. It comprises detailed info about all the operations that you can carry out on the given page. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge range of tutorial video clips illustrating how to use our Control Panel. They're created for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you searching for, have a look at our comprehensive Frequently Asked Questions database, which contains questions asked by real persons and offers practical solutions. We frequently "revamp" our FAQ database with new articles in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, we have a fantastic team of support engineers available 24x7x365 and ready to assist you with any query. Each support ticket you open will be replied to in less than one hour (the average support ticket response time is just twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 234743

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com